Caring for your product

Care Guide for your Royal Crown Derby

You would be easily forgiven for believing fine bone china should be treated with the most delicate of touches, and of course, it should, however, you should take it from us that fine bone china is actually one of the most durable materials to be used for tableware - it isn't as fragile as you may think!

Usage

Fine bone china must not be subject to extreme changes in temperature or exposed to a naked flame.
Plates and serving dishes can be warmed before use in an oven or hostess trolley at a temperature of no more than 100 degrees centigrade.
Items with a gold or platinum trim must not be used in a microwave.
Fine bone china should not be used for cooking purposes.
Fine china is suitable for use both in the freezer and oven.

Washing

Fine bone china is suitable for washing in a dishwasher - at a maximum temperature of 65 degrees centigrade.
When washing by hand, avoid scouring pads and abrasive washing detergents which could remove the pattern.
Most stains or hardened-on particles can be removed by soaking the item in warm water before washing.
Really stubborn stains can be removed by soaking in a mild bleach solution for up to one hour.

Storage

When storing or stacking plates, try not to slide them over one another, as this may cause scratches in the glaze.
We recommend that a paper napkin is placed between each plate.
Cups should be stored or hung from a cup hook, not stacked, as this weakens the handles.
In hard water areas, deposits may form on your tableware in time if the water is allowed to dry on the ware. These soluble deposits can easily be removed with a dilute acid such as vinegar.

Care Guide for your Waterford Crystal

Every precious piece of sparkling Waterford is something to be treasured and handed down. Like any legacy, caring for your products will keep them in pristine condition so that they can inspire future generations. Below is a guide to help you keep your Waterford as beautiful as the day you ordered it.

Lead Crystal & Glass general	Crystal and Glass should be hand washed separately in warm soapy water, rinsed thoroughly and dried with a lint free cloth. When washing and drying do not twist the bowl in opposite direction to stem as this can cause damage. Dishwasher heat, friction and detergent can dull or scratch the surface. Extreme temperatures can crack or break your crystal/glass. Avoid pouring hot liquids into cold crystal/glass, or very cold liquids into warm crystal /glass. Do not use product in a microwave or conventional oven. The finely made rims are the most fragile part of your product. Do not turn upside down while drying or storing.
Lead Crystal Decanters & Carafes	Avoid storing food or beverages in crystal containers for extended periods of time. Change liquid contents of all crystal containers frequently. This will help preserve the products finish, avoid film build-up and the chemical erosion of the crystals interior surface. Prior to first use, fill with 50/50 solution of vinegar and water and let stand overnight. Rinse and dry.
Non Leaded Crystal Decanters & Carafes	Wash inside of decanter /carafe with warm soapy water and rinse prior to 1st use. Avoid storing food or beverages in glass containers for extended periods of time. Change liquid contents of all glass containers frequently. This will help preserve the products finish, avoid film build-up and the chemical erosion of the interior surface.
Colour Coated Crystal & Glass	Do not allow colour coated surface to come into contact with bleach materials or solvents, as they can damage the painted surface. Do not allow colour coated surface to come into contact with sharp or rough implements that may scratch or damage the paint or surface finish e.g. rings, knives, etc. Do not place in a dishwasher. Colour coated crystal / glass should be hand washed separately in warm soapy water, rinsed thoroughly and dried carefully with a clean, soft, lint free cloth.
Candle-holders	Do not allow the candle to burn within one inch (25.4mm) of the holder, otherwise this may result in damage to the candleholder.
Lamps	Ensure that electrical supply is isolated before cleaning. All fittings should be cleaned regularly with a soft cloth. Do not use abrasive cleaners as this may damage the surface. Do not use damp cloths or water on the metal or electrical fittings.
Crystal Chandeliers	Instructions for installation, connecting, cleaning and maintenance are in the chandelier assembly instructions (included in each chandelier).
Flatware with Crystal Handles	Do not expose to excessive heat. Do not wash in a dishwasher. Do not exert undue force which may damage the flatware item.

Caring for your product