Delivery & Returns

Dispatch Times

We aim to dispatch all orders within 1 working day of payment being received, with all UK parcels dispatched via Royal Mail Tracked 24 service, so deliveries should be made within 5 days of purchase. 
Overseas deliveries are usually processed via Royal Mail or Parcel Force, with delivery times depending on location, but typically within 3-8 working days.

Returns or Cancelling Orders

Orders can be cancelled within 24 hours of being placed, should you wish to cancel your order please inform us by email at

Should you not be entirely happy with your purchase then returns can be made within 60 days after the date delivery. Returns must include the original packaging and be sent to:

Charterwells, Unit 3 Glensyl Way, Burton, DE14 1LX, UK.

All return postage costs are to be met at the buyers expense and all items are to be received by Charterwells undamaged and complete with all original packaging. Charterwells cannot accept liability for any item damaged during return transit

For any Special Delivery Instructions you may have please email us at