Returns & Delivery

Dispatch Times

We aim to dispatch all orders within 48 hours of payment. All UK deliveries are processed via Royal Mail Tracked 48 service, so deliveries should fall within 7 days after purchase. 
Oversea's deliveries are usually processed via UPS or DPD, with the delivery time depending on location, but usually within 5-10 days,

Returns or Cancelling Orders

Orders can be cancelled within 24 hours, should you wish to cancel your order please inform us by email at

Should you not be entirely happy with your purchase then returns can be made within 30 working days after the date on which you received the package. Returns must include the original packaging and be sent to:

Charterwells, PO Box 7849, Burton-upon-Trent, Staffordshire, DE14 9HE, UK.

All return postage costs are to be met at the buyers expense and all items are to be received by Charterwells undamaged and complete with any original packaging. Charterwells cannot accept liability for any item damaged during return transit

For any Special Delivery Instructions you may have Please email us at